FAQ
1. Is the Blicess Gift Crystal Ball easy to set up? I’m not very tech-savvy.
Absolutely! Setting up your Blicess Gift Crystal Ball takes just a few minutes. Simply connect it to your computer with the included USB cable, drag and drop your video file, and that’s it — the orb will play it instantly with sound. No apps, no Wi-Fi, no complicated steps. If you can plug in a flash drive, you can use it with ease.
2. Can I change or update the videos later?
Yes! The Blicess Gift Crystal Ball comes with built-in storage (4GB) and you can update or replace videos anytime. Simply delete or add files through USB, just like using a regular flash drive. Today it can hold your wedding video, next year you can upload your baby’s first steps — the choice is always yours.
3. What type of videos does it support?
The Blicess Gift Crystal Ball supports MP4 videos in a 1:1 format (square). Don’t worry if your video isn’t already in that format — we include a free simple converter tool and clear instructions so you can easily resize or crop your video if needed. Most modern phones already record in compatible formats, so it often works right away.
4. How long does the battery last? Do I need to keep it plugged in?
The Blicess Gift Crystal Ball has a built-in rechargeable battery that lasts several hours on a single charge. You can also keep it plugged in for continuous play. Many customers keep it on a stand, glowing softly as part of their home décor.
5. Is the video and sound quality actually good?
Yes! The Blicess Gift Crystal Ball contains a high-resolution 2.7" display inside the glass sphere, paired with 360° surround sound speakers. Customers often say they were surprised at how clear and lifelike it looks — “It’s like my loved one is right here with me.”
6. What if I (or my loved one) get too emotional when using it?
It’s completely natural to feel strong emotions when seeing and hearing a cherished memory. Many customers describe it as “healing tears” — turning sadness into comfort and closeness. The best part is you’re always in control: turn it on when you want to reminisce, or keep it off until you’re ready.
7. What if I’m not happy with my purchase?
We offer a 30-day money-back guarantee. If the Blicess Gift Crystal Ball doesn’t bring you joy or meet your expectations, simply return it within 30 days for a full refund. No questions asked — your memories are too important for us to take chances.
8. How long does shipping take? Will it arrive in time for my occasion?
Most orders are processed within 2–4 business days and delivered in about 6–9 business days (U.S. orders). Around holidays, we recommend ordering early to make sure it arrives in time. Every order includes fast, insured shipping with tracking, so you’ll always know where your Blicess Gift Crystal Ball is.